PRICES:
Prices are subject to change without notice. Please call us to confirm pricing before ordering. All prices are F.O.B. shipping point, unless otherwise stated.
CREDIT POLICY:
Credit will be extended with an approved credit application; click and print credit application. New accounts without prior credit approval can order using a credit card. We accept MasterCard, Visa, and American Express cards. Custom orders are non-cancelable and may require a deposit.
All past-due invoices will carry a service charge of 1.5% per month (18%) per annum. A past-due account may be referred to an outside agency for collection, in which case the debtor will be required to pay all costs of collection plus reasonable attorney’s fees.
TAXES:
Purchases are subject to state and local taxes where applicable.
TRANSPORTATION:
Orders are shipped via the best possible carrier.
Air freight or other special handling for rush shipments is available on request.
TRANSPORTATION CLAIMS:
If any merchandise is damaged or lost in transit, the purchaser must file a claim with FedEx or the common carrier.
Claims must be filed within the time limit specified, and according to the regulations allowed by the carriers.
RETURNED GOODS:
Returned merchandise must be received within 30 days of purchase. You will be given a number and a when you call us to arrange a return. All merchandise must returned freight prepaid to our Main Office address.
Authorized returns must be in original condition and may be subject to a restocking fee up to 25%.
Returns on custom or special order items will only be accepted for manufacturing defect and must be authorized by our Customer Service Department prior to returning. All items may be subject to restocking fees. Restocking fees may equal up to 100% of purchase price for special orders or custom fabricated materials.
WARRANTY:
All products sold and installed by Aquafinity are covered by factory warranties. The terms and conditions of these warranties vary from manufacturer to manufacturer. It is Aquafinity’s commitment to honor and execute these warranties to their full extent where applicable. At all times, Aquafinity will strive to provide the swiftest, and most fair solutions to equipment warranty issues.
Aquafinity acts as an authorized factory representative for all warranty related claims. Aquafinity field personnel are not permitted to authorize warranty returns and claims at installation sites. Warranty determinations made at the job site may be subject to rejection or modification by the factory.
Aquafinity guarantees all labor for a period of one year from initial installation on equipment installed by Aquafinity personnel.
In cases where products are replaced by the factory, labor charges for removing and reinstalling equipment may be the customer’s responsibility and will be determined on a case by case basis.
Warranties do not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse or negligence. Warranties are not applicable in cases where the products or installation have been modified by non Aquafinity representatives. Warranties do not cover damages due to improper operation or maintenance or attempted repair by anyone other than Aquafinity.
Products sold, delivered and installed “as is” or ‘with faults” are not covered by Aquafinity warranty.
All products submitted for warranty service, must be accompanied by a Field Engineering Report outlining, in detail, the nature of the claim and any reported malfunctions. All equipment submitted for warranty evaluation will be properly tagged and identified prior to shipment to the Aquafinity offices. Tags must bear the date that the product was removed form the installation site, and if applicable the factory RMA number.Aquafinity personnel must obtain approval and a Service Request number from the main office prior to returning potential warranted equipment.
SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Aquafinity or one of our brands Here, you may receive messages related to the following
Conversational messages. (we use this use case for :appointment reminders, scheduling.)
Conversations between employees. (We chose this use case for status updates, scheduling.)
Example: ” Hello this is “” from aquafinity. what time would you like to schedule service?
You can reply STOP to opt out of SMS messaging from Aquafinity at any time.”
3- Message Frequency:
Message frequency may get varied, it will depend on the type of communication. For example, you may receive up to 3-4 SMS messages per day related to your Conversational messages, and Conversations between employees.
Example:
“Message frequency may vary. You may receive up to 3-4 SMS messages per day regarding your Conversational messages, and conversations between employees
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Aquafinity in the following ways:
By filling out a website form here
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [email protected]
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
Message frequency may vary
TERMS AND CONDITIONS INFORMATION:
If you have any questions, concerns, or comments about our terms and conditions you may contact us using the information below:
By E-Mail: [email protected]
By Phone: 800-940-1557
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
